Privacy policy

1. Who We Are

TheWebsitePlug is a web design and software service provider offering managed websites, e-commerce stores, landing pages, SaaS dashboards, and related services. For any privacy-related questions, you can reach us using the contact details at the end of this policy.

2. Information We Collect

We collect information in the following ways:

• Information you give us — such as your name, email address, phone number, business details, and any content you share when you fill in a brief, request a quote, or contact us.
• Payment information — when you purchase a plan or service, payments are processed securely by our payment providers (Stripe and Revolut). We do not store your full card details on our servers.
• Information collected automatically — such as your IP address, browser type, device information, pages visited, and how you interact with our site, collected through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services;
• Process payments and manage your subscription or order;
• Respond to your enquiries and provide customer support;
• Send you service updates, and (where you have agreed) marketing communications;
• Improve our website, services, and customer experience;
• Detect, prevent, and address fraud, security issues, and technical problems;
• Comply with our legal and regulatory obligations.

4. Legal Basis for Processing

Where applicable data protection law (such as the UK GDPR) applies, we process your personal data on the basis of: performing our contract with you; your consent; our legitimate interests in running and improving our business; and compliance with legal obligations.

5. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties who help us operate our business, including:

• Payment processors (Stripe, Revolut) to handle transactions;
• Hosting, infrastructure, and security providers (such as Netlify and Cloudflare);
• Analytics and communication tools that help us run and improve our services;
• Professional advisers or authorities where required by law.

These parties are only permitted to use your information as necessary to provide their services to us.

6. Cookies

We use cookies and similar technologies to operate our website and improve your experience. For full details, please see our Cookie Policy.

7. Data Retention

We keep your personal information only for as long as needed to fulfil the purposes set out in this policy, including to meet legal, accounting, or reporting requirements. When information is no longer required, we securely delete or anonymise it.

8. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information, to object to certain processing, to data portability, and to withdraw consent at any time. To exercise any of these rights, please contact us using the details below.

9. Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International Transfers

Some of our service providers may process your information outside your country of residence. Where this happens, we take steps to ensure your information remains protected in line with applicable data protection laws.

11. Children's Privacy

Our services are not directed at children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically.