Terms & conditions

1. About Us

TheWebsitePlug ("we", "us", or "our") provides web design and software services, including managed websites, e-commerce stores, landing pages, SaaS dashboards, maintenance, and related services. You can contact us using the details at the end of these Terms.

2. Our Services

We offer one-time builds and ongoing monthly subscription plans. The specific features, deliverables, and pricing of each plan are described on our website and may be updated from time to time. Any custom scope agreed with you in writing will take precedence over the general descriptions on the site.

3. Quotes and Orders

Prices shown on our website are indicative. When you place an order or start a subscription, you agree to the price and scope presented at checkout or in a written quote. We reserve the right to decline or cancel an order where we are unable to fulfil it, in which case any payment taken will be refunded.

4. Payments and Billing

• Payments are processed securely by our third-party providers, Stripe and Revolut.
• Subscription plans are billed in advance on a recurring basis (monthly or annually, as selected) until cancelled.
• One-time initial site audit & onboarding fees are charged at the start of a project and are separate from recurring fees.
• You are responsible for keeping your payment details up to date. We may suspend services if a payment fails or remains outstanding.

5. Subscriptions, Cancellations and Refunds

Our subscription plans have no long-term lock-in — you may cancel at any time, and your plan will remain active until the end of your current billing period. Cancellation stops future renewals; fees already paid for the current period are non-refundable except where required by law. One-time initial site audit & onboarding fees are non-refundable once work has commenced.

6. Your Responsibilities

To deliver our services effectively, we rely on you to:

• Provide accurate, complete information and any content (text, images, logos) needed for your project;
• Confirm you have the rights to any materials you supply to us;
• Respond to requests for feedback and approvals in a timely manner;
• Use our services lawfully and not for any fraudulent, harmful, or illegal purpose.

7. Intellectual Property

Unless agreed otherwise in writing, once all applicable fees for a completed build have been paid, ownership of the final delivered website passes to you. We retain ownership of any underlying tools, frameworks, code libraries, and templates we use across clients. Content you provide to us remains yours. We may display non-confidential work in our portfolio unless you ask us not to.

8. Third-Party Services

Our services may rely on third-party platforms and tools (such as hosting, payment, and security providers). Your use of those services may be subject to their own terms, and we are not responsible for their availability or performance.

9. Service Availability

We aim to keep your website and our services running reliably, but we do not guarantee uninterrupted, error-free operation. Maintenance, updates, or factors outside our control may occasionally affect availability.

10. Limitation of Liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, or consequential loss, including loss of profits, revenue, data, or goodwill. Our total liability for any claim relating to our services will not exceed the amount you paid to us for the service giving rise to the claim. Nothing in these Terms limits liability that cannot be excluded by law.

11. Termination

We may suspend or terminate your access to our services if you breach these Terms, fail to pay, or use our services unlawfully. You may stop using our services at any time by cancelling your plan as described above.

12. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of our website or services after changes take effect constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.